We've worked closely with Remploy Offiscope to train agents in the ethos of the Dyno Group and have been impressed by the commitment and standards they've achieved.
Rakesh Patel - Call Centre Supervisor, Dyno Group.
Case Study
Dyno Group
Background & Challenge
As one of the UK's leading providers of emergency drainage, locksmith and security assistance, Dyno Services needed a first rate contact centre team who could hit the ground running and contribute to the success of its emergency response service - enter Offiscope.
The Solution
With real time access to the Dyno Services contact centre system the Offiscope team allocate emergency job requests to engineers, who make up to 300 calls a day to the team, requesting the details of their next appointment.
As well as managing the engineers' schedules and controlling workflow, Officscope agents take details of completed jobs, providing Dyno Services with essential data for evaluating performance and effectiveness.
The Outcome
To support the ongoing efficiency of Dyno Services as it continues to flourish, Offiscope agents also have access to the latest in communications technologies. Agents have the future capability to allocate jobs via SMS for example, or to update personalised schedules on the web for access by engineers via a PC or PDA.