Integrated Fulfilment and Direct Mail

What are you looking for?

Contact Centres - Inbound

Response Handling

Full service, first-line contact centres for inbound response handling using telephone, internet, post and email.

Customer Care

Essential support for customer care line management and one-off or integrated customer satisfaction programmes.

Helplines & Helpdesks

From the short term manning of a helpline for a specific campaign to longer term helpdesk support.

Contact Centres - Outbound

Telesales & Telemarketing

We can provide contact details that have been checked against the Telephone Preference Service (TPS). Lead generation, tactical marketing campaigns and reactivation of lapsed customers.

Customer Satisfaction Surveys

Continuous tracking of customer satisfaction. From the most basic to fully scripted interactions that also allow for the capture of verbatim comments made by the customer.

Data Cleansing

Cleansing and formatting of data records. Suppression files (gone-aways, deceased and PAF verification) for use before a direct marketing campaign.

Response Handling

Merchandise Fulfilment

Fulfilment of products, merchandise and items such as point of sale material. A fast and efficient pick, pack and despatch service with full audit trail, including cash/credit card management and stock control.

Order Handling

Inbound customer orders handled via a dedicated customer helpline. Highly trained operators with a focus on listening skills and building customer rapport.

Competition Entries

Specially trained, customer-friendly operators and dedicated helplines to deal with competition entries and other specific campaign responses.

Fulfilment

Product Fulfilment

Pick, pack and despatch of products for the consumer and business to business markets. The flexibility to handle everything from the most simple requirements to more complex, labour intensive operations.

Literature Fulfilment

Selection and despatch of customer's literature together with a personalised letter. Either business to business or direct to the consumer. Our flexible workforce are able to handle even the most complex of requirements.

Promotional Gift Fulfilment and Redemption

Despatch of promotional items to the consumer following the receipt of a promotional give-away request and/or coupon. Simple and straightforward or complex and labour intensive - our workforce has the flexibility to cope with it all.

Direct Mail

While direct marketing remains one of the most effective ways of reaching a specific audience with a targeted message, the process behind a campaign can often be complex. Remploy Offiscope can provide all the specialist skills you will need to create a successful campaign - from ensuring the accuracy of your database information to the timely delivery of mailings.

Folding

Folding from A4 to A5 & DL sizes for insertion into envelopes.

Collating

Remploy Offiscope can collate either by machine or by hand.

Inserting

Either by machine or hand. We can insert anything from inserting into envelopes or poly-film to inserting documents into an outer for a mailing.

Hand-enclosing

Inserting documents for mailings.

Poly bagging

We will use self sealing poly bags for enclosing documents for your all important mailing piece.

Laser personalisation

We offer a laser print service for all your letters and documents.