Integrated Fulfilment and Direct Mail

What result do you need?

Customer acquisition

Whether you're looking for a targeted lead generation programme or appointment making for your sales team, our services provide essential support to help attract and keep customers for longer.

Reactivation

Communicating with and reactivating lapsed customers is a vital part of customer management. Taking the personal approach offered by the telephone, rather than simply sending a letter, creates a much stronger bond and, as a result, can be far more effective.

Cross sell/Up sell

We can handle a fully integrated outbound campaign specifically tailored to exploit the full cross or up selling potential of your existing customer base - so creating maximum revenue for you.

Customer loyalty

Customer retention is a key part of the customer management lifecycle. We can provide telemarketing and telesales services such as customer care and information lines that can be designed to fit your specific needs.

Customer satisfaction

Happy customers are loyal customers. We provide vital support for your customer satisfaction initiatives - be it a short term outbound telesales campaign or a longer term programme.

Better management of information

Using an effective fulfilment process allows you to accurately capture your customer data with minimal cost. This data is then available for use in other marketing information reports and activities.

Faster response handling

Our expertise in the management and fast turnaround of time-critical information not only improves your response time to your customers - it also ensures that they receive that information in the quickest and best presented manner possible.

Improved customer satisfaction & loyalty

By ensuring that telephone orders and information requests are correctly and efficiently handled, we help to ensure optimum levels of customer satisfaction and longer term customer loyalty.

Reduction of costs

A significant investment in both our people and our fulfilment infrastucture enables us to provide our customers with the best possible service at the best possible price.